Privacy Policy

Last Updated: 8.19.2026

Forward Award Printing (“Forward Award Printing,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of everyone who visits rusticroseprint.com (the “Site”) or uses our custom printing, apparel, signage, promotional products, wedding stationery, direct mail, and awards & recognition services (the “Services”).

This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information You Provide to Us

Contact details: name, email address, phone number, mailing/shipping address, and billing address
Order and customization details: products ordered, design specifications, colors, sizing, engraving or embroidery text, names and dates for personalized or award/recognition items, and delivery instructions
Payment information: collected when you pay an invoice or deposit for your order; processed securely by our third-party payment processor, and we do not store full credit card numbers on our servers
Custom content: logos, photos, artwork, text, and other files you upload or submit for printing, apparel, signage, wedding stationery, or awards and recognition items
Communications: messages sent through our contact form, email, phone, or social media, including quote requests and consultation inquiries
Mailing/campaign data: if you use our direct mail (EDDM) or mailing list services, the addresses and campaign details you provide, including for recipients on your behalf

Information Collected Automatically

When you visit our Site, we automatically collect:

IP address, browser type, device type, and operating system
Pages viewed, time on page, and referring/exit URLs
Approximate location based on IP address
Cookie and usage data (see Section 3)

Information from Third Parties

We may receive information from:

Payment processors, confirming successful transactions
Shipping and delivery carriers, for tracking and delivery confirmation
Social media platforms, if you interact with our pages or ads

2. How We Use Your Information

We use the information we collect to:

Process, produce, and fulfill orders for printing, apparel, signage, direct mail, wedding stationery, and awards & recognition items
Communicate with you about quotes, proofs, orders, and delivery
Provide customer support and respond to inquiries
Send order confirmations, shipping updates, and receipts
Send promotional offers or updates about new products or services, where permitted, always with the option to opt out
Improve our Site, products, and Services
Detect, investigate, and prevent fraud or misuse
Comply with applicable legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site and understand how it’s used:

Essential cookies – required for core site functionality, such as contact and quote request forms
Analytics cookies – help us understand traffic and usage patterns
Marketing cookies – used to deliver relevant ads and measure campaign performance, if applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may limit some features of the Site.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who support our business, such as payment processors, shipping carriers, production and fulfillment partners, email/SMS providers, and website hosting services
Professional advisors, such as accountants or legal counsel, as needed
Legal authorities, when required by law or to protect our rights, property, or safety
Successors, in the event of a merger, acquisition, or sale of business assets

Any third party that receives your information may use it only to perform the services we’ve requested.

5. Custom Files and Uploaded Content

When you submit logos, photos, artwork, names, or other content for a custom order — including apparel, signage, wedding stationery, or awards and recognition items — we use that content solely to produce and fulfill your order. We do not use your custom files for any other purpose without your permission, and we do not claim ownership of content you provide. You are responsible for ensuring you have the necessary rights to any content submitted to us for printing or production.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order history and tax, accounting, or legal requirements. Custom design files may be kept for a limited period to support reorders, after which they are deleted.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing emails at any time via the unsubscribe link in any email
Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 13.

9. Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Site may link to third-party websites, such as social media pages or our payment processor. We are not responsible for the privacy practices of these third parties and encourage you to review their policies directly.

11. International Visitors

If you are accessing our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and business operations are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Forward Award Printing Email: chelsie@rusticroseprint.com Phone: 703-380-6375 Address: 296 Watervale Drive, St. Augustine, FL 32092